FAQs
Do you ship worldwide?
Yes, we ship to most countries around the globe. Please enter your shipping address during checkout to confirm availability.
How long does shipping take?
Shipping times vary depending on your location. Typically, orders are delivered within 7-14 business days. Exact estimates will be provided at checkout.
What are the shipping charges?
Shipping charges depend on the destination and weight of the items in your order. The exact shipping cost will be calculated and displayed at checkout.
Do you offer free shipping?
Yes, we offer free shipping on orders over Rs 2000. This offer is valid for select regions. Please check your eligibility at checkout.
What is your return policy?
We offer a 14-day return policy. If you’re not completely satisfied with your purchase, you can return the item within 14 days of delivery for a refund or exchange. Items must be unused, in their original condition, and with all tags attached.
How can I initiate a return?
To initiate a return, please contact our customer support team at info@kikaniinc.com with your order details. We’ll guide you through the process.
When will I receive my refund?
Refunds are typically processed within 5-7 business days after we receive and inspect the returned item. You’ll be notified once the refund has been issued.
What should I do if my item arrives damaged or defective?
We’re sorry for the inconvenience! Please contact us within 48 hours of delivery with photos of the damaged or defective item. We’ll arrange for a replacement or refund.
